Frequently Asked Questions
Everything you need to know about your éS Skateboarding order
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Please allow 1-2 business days for processing before your order is dispatched from our warehouse.
What is your return policy for skate shoes?
We accept returns within 30 days of purchase, provided the shoes are in brand new, unworn condition and in their original packaging. Please note that shoes used for skating cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, and customers are responsible for any applicable customs duties or taxes.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know what size to order?
Our footwear generally runs true to size. We recommend checking our detailed size guide located on each product page to compare measurements before placing your order.